Privacy Policy

Effective Date: July - 27th - 2026

At Pure Vitals, we respect your privacy. This policy explains what information we collect, why we collect it, and how we handle it. If anything here is unclear, message us on WhatsApp at +92 03011116522 or email hello@purevitals.pk.

What We Collect

When you shop with us, place an order, or sign up for our emails, we may collect:

  • Your name

  • Delivery address

  • Phone number

  • Email address

  • Payment details (processed through our payment partners, not stored on our servers)

  • Order history

  • Device and browser information

  • Cookies and site activity

We do not collect anything you don't willingly share with us.

How We Use It

We use your information to:

  • Process and deliver your order

  • Send order updates via WhatsApp, SMS, or email

  • Handle refunds, returns, and support requests

  • Send promotional emails (only if you opted in)

  • Improve our website and product range

  • Prevent fraud and abuse


Who We Share It With

We share only what's necessary to run the business:

  • Courier partners (PostEx, Call Courier, TCS, Leopards) get your name, address, and phone number to deliver your order

  • Payment processors get transaction data to process card, JazzCash, or Easypaisa payments

  • Email and SMS platforms get your contact details if you subscribed

  • Analytics tools (Google Analytics, Meta Pixel) get anonymised browsing data

We never sell your data. Full stop.

Cookies

Our website uses cookies to remember your cart, keep you logged in, and understand how visitors use the site. You can disable cookies in your browser settings, but some parts of the site may stop working properly.

Marketing Emails and SMS

If you signed up for our newsletter or opted in at checkout, we may send you promotional messages. Every email has an unsubscribe link. For SMS or WhatsApp, reply STOP and we'll remove you within 48 hours.

How Long We Keep Your Data

  • Order records: 5 years (for tax and accounting)

  • Marketing subscriptions: until you unsubscribe

  • Support conversations: 2 years

  • Payment data: not stored on our end, handled by payment partners

Your Rights

You can ask us to:

  • Show you what data we have on you

  • Correct anything that's wrong

  • Delete your account and data

  • Stop sending you marketing

Email hello@purevitals.pk with your request. We respond within 7 working days.

Data Security

We use SSL encryption on our website and store data on secure servers. No system is 100% bulletproof, but we take reasonable steps to protect your information.

Children

Pure Vitals products are not intended for anyone under 18. We do not knowingly collect data from minors. If you're under 18, please don't submit any information to us.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new effective date. If it's a big change, we'll email you.

Contact

Questions or concerns about your privacy?

  • Email: hello@purevitals.pk

  • WhatsApp: 92 03011116522

  • Address: HOUSE NO 53, STREET NO 36 RAFI BLOCK EXT., SECTOR E BAHRIA TOWN, LAHORE