Return and Refund

Effective Date: July - 27th - 2026

We stand behind Pure Vitals. If it doesn't work for you, we'll make it right. Here's how.

30-Day Money-Back Guarantee

You have 30 days from the date your order arrives to request a refund. If you're not happy with the product, email us or message us on WhatsApp. Full refund, no questions asked.

You can even keep the bottle. That's how confident we are.

What Qualifies for a Refund

  • You tried the product and it didn't work for you

  • The product arrived damaged, expired, or tampered with

  • You received the wrong item

  • Your order never arrived (after courier confirmation of loss)

What Doesn't Qualify

  • Orders older than 30 days from delivery date

  • Products from third-party sellers or unauthorised resellers

  • Shipping fees (non-refundable unless the order was our error)

  • Bulk or wholesale orders (separate terms apply)

How to Request a Refund

Message us on WhatsApp at +92 03011116522  or email hello@purevitals.pk with:

  • Your full name

  • Order number

  • Reason for the refund (a one-liner is fine)

We reply within 24 working hours.

How the Refund Is Paid

  • Card, JazzCash, Easypaisa, bank transfer orders: Refund goes back to the same account within 5 to 10 working days

  • Cash on Delivery orders: Refund via bank transfer or JazzCash. We'll ask for your account details when you request the refund processed within 5 working days.

Damaged or Wrong Product

If your order arrives damaged, expired, or you received the wrong item:

  • Message us within 48 hours of delivery

  • Send clear photos of the product, the packaging, and the courier label

  • We'll ship a free replacement, no returns needed

We handle these cases fast. Most replacements go out within 24 hours.

Do I Need to Return the Bottle?

For most refund requests, no. Keep the bottle, keep the gummies. We'd rather you keep them than pay courier fees to ship them back.

For bulk orders (3+ bottles) or if we ask for the return, we'll arrange a free pickup through our courier partner.

Cancellations

  • Before dispatch: Message us on WhatsApp. Free cancellation, full refund if prepaid.

  • After dispatch: You'll need to refuse the delivery when the courier arrives. Once refused, contact us for the refund process.

Missing or Incomplete Orders

If your parcel is missing an item or the count is short, message us within 48 hours of delivery with photos of the parcel and its contents. We ship the missing item free of charge.

Our Right to Refuse

We reserve the right to refuse refund requests that:

  • Fall outside the 30-day window

  • Show clear signs of misuse or abuse

  • Come from accounts with repeated refund patterns

This is rare and only kicks in for obvious abuse. Genuine cases always get sorted.

Contact

Any refund or return question?

  • WhatsApp: +92 03011116522

  • Email: hello@purevitals.pk

We reply to every message. If you don't hear back within 24 hours, message us again — sometimes emails get filtered.